Resolving a 1722 error may require a fresh installation from scratch. If this occurred during a server version upgrade attempt, the database may not be recoverable.Error 1722 is a Windows installer error that reports “Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did finish as expected. Contact your support personnel or package vendor.” and can occur for a variety of reasons. The text of the error message is often followed by an ‘Action’ with a specific name.For example:If you have already clicked 'OK' and are unsure of the Action of your particular 1722 error, click the 'How to Determine 1722 Action from the Windows Event Viewer' link below. This error can be caused by:.
Installing Rosetta Stone to a hard disk that's not home to your operating system, usually the C: drive. If you need more disk space for Rosetta Stone Language Levels, you may be able to install Language Levels to a different drive, but we recommend using the defaults instead when possible. Installing under a non-administrator or otherwise restricted user account. Log-in as a local administrator if possible and restart the installation.
The computer in which you are installing on already has an existing general MySQL path statement. If so, you may be able to remove temporarily the path statement for the installation. Errors 2120, 2111, 2119This error message is caused by having Trend Micro Anti-Virus installed on the local workstation where you are trying to run Rosetta Stone.
To run Rosetta Stone you must disable Trend Micro Anti-virus. Disabling Trend Micro Antivirus1. Right-click on the 'Trend Micro Anti-Virus' icon on your taskbar2. Select 'Protection Against Spyware & Viruses'3.
A pop-up window will appear asking you: 'How soon do you want to automatically reactivate your protection?' Select 'Reactivate Manually' from the drop-down menu5. Click the 'Set' button6. With Trend Micro disabled you should be able to use Rosetta Stone without further difficultiesWhen you are done using Rosetta Stone you should reactivate your anti-virus software.Reactivating Trend Micro Anti-virus. This error appears in the Rosetta Stone Customer-Hosted Network Version 3 software and signifies that the program has opened up into demonstration mode because there is not a license available on the server. This can happen if there are no licenses activated on the server, if the licensing service is not running or cannot be reached, or if the license file itself has become damaged or corrupted. In addition to, or in replacement of the error message, you may also see padlock icons on top of the units.
If the licenses are unavailable for your Language Levels or you see an error such as: FLEXnet Licensing error: -97, your license file may be damaged. Open the file lmgrd.log which is located in the utility folder along with lmtools.exe. If your licenses (listed as SK-XXX-LX-NA-PE-NA-NA-Y-3, or for example, in the case of English US Level 1, SK-ENG-L1-NA-PE-NA-NA-Y-3) have a notation saying they are untrusted or unsupported, then the license file has become corrupted. If this is the case, then your licenses are un-recoverable, and your software will not continue to function without active licenses. If the licenses are unavailable for your Language Levels or you see an error such as: FLEXnet Licensing error: -97, your license file may be damaged. Click Go at the top of the screen, and select 'Go to Folder'. Navigate to the following location: /usr/local/rsmv3/utility.
Open the file rslmc.log file. If your licenses (listed as SK-XXX-LX-NA-PE-NA-NA-Y-3, or for example, in the case of English US Level 1, SK-ENG-L1-NA-PE-NA-NA-Y-3) have a notation saying they are untrusted or unsupported, then the license file has become corrupted. If this is the case, then your licenses are un-recoverable, and your software will not continue to function without active licenses. This error signifies that the Rosetta Stone network client can reach the server, but it cannot see the Rosetta Stone licensing service.For Windows only:. Run the following command on your server: services.msc. This will bring up your services window. Scroll down to the R’s.
You should have between 7 and 8 services that start with Rosetta Stone. Check to make sure that all of the services are marked as started. Specifically, check to make sure the RosettaStoneLTDLicensing service is started. If it or any of these services is not started, try starting it manually. If the licensing service does not start, or it starts, but does not stay started, you may need to edit your rslmc.lic file. If the host name of this computer has changed since the installation of Rosetta Stone, the rslmc.lic file would not update automatically to reflect the new host name. When the licensing service connects to the rslmc.lic file and sees the wrong host name, it causes the service to crash.
Navigate to the following location: C:Program FilesRosetta StoneRosetta Stone Manager V3 Serverutility (for 32-bit operating systems) or C:Program Files (x86)Rosetta StoneRosetta Stone Manager V3 Serverutility (for 64-bit operating systems). Double-click the lmtools.exe program. Select the tab that reads: “System Settings” and note the hostname listed. In the same location, locate and open up the rslmc.lic file with a program suitable for editing text (such as Notepad). If the hostname is different, edit it to reflect the new host name. Try starting the licensing service again, or reboot your server if other Rosetta Stone services were not started. Launch the Rosetta Stone Network Version 3 application again to see if your issue has been resolved.If the solution above does not resolve your issue, please be advised that the Rosetta Stone Network v3 software is no longer supported by Rosetta Stone.
For more information, please review our support policy notification at the following link:For Macintosh only:. Try rebooting the server first, then check to see if the issue is resolved.
If not, proceed to step 2. Download the following terminal script:.
Unzip the terminal script, and run it. Select option 2 to stop the license server. Wait approximately 20 seconds.
Select option 1 to start the license server. Wait approximately 20 seconds. Select option 3 to reread the license file. Check to see if this has resolved your issue.If the solution above does not resolve your issue, please be advised that the Rosetta Stone Network version 3 software is no longer supported by Rosetta Stone.
For more information, please review our support policy notification at the following link. Manager ServerManager ClientNetwork Client3.0.103.0.103.1.7N3.2.103.2.103.2.38N3.3.63.3.63.3.12N3.4.33.4.33.4.3N3.5.23.5.23.4.3N3.6.63.6.63.4.3N3.7.03.6.63.4.3NFor Windows only:To determine the version number of the Network Client, navigate to the following file folder: C:Program FilesRosetta StoneRosetta Stone Network Version 3supportconfig (for 32-bit operating systems), or C:Program Files (x86)Rosetta StoneRosetta Stone Network Version 3supportconfig (for 64-bit operating systems). Here you will find a file called applicationInfo.xml. Open this file.
Under you’ll find a major, minor, and bugfix. This corresponds to the release version of your software. So in the example below we would have v3.4.3N:343to find the release version of the Rosetta Stone Server software, on the server, navigate to the following file folder: C:Program FilesRosetta StoneRosetta Stone Manager V3 Serverapp (for 32-bit operating systems) or C:Program Files (x86)Rosetta StoneRosetta Stone Manager V3 Serverapp (for 64-bit operating systems). Here you will find another file called applicationInfo.xml. Again, under you will find a major, minor, and bugfix, which correspond to the release version of your server software, as per the below example:10-04-22In the above example, you would have v3.6.6 installed.For Macintosh only:Open the Finder Applications hold down CTRL and select the Rosetta Stone Network V3 application.
Select Get Info, General section you will see a Version line. Note that the installation of Rosetta Stone Network Version 3 using the 3.4.3 release displays version 3.5.3. Treat 3.5.3 equivalent to 3.4.3.option.In order to see the version release of the server, in Finder Applications, open the Rosetta Stone Manager V3 Server folder, then CTRL+click the item named Language Utility and select Show Original.
Review the file named 'installedversion.txt'within /usr/local/rsmv3.2. Next, check proxy settings. For Windows only:Open up Internet Explorer, select Tools Internet Options Connections tab LAN Settings at the bottom: Document your settings before making any changes, as you may need to undo them. Uncheck any selected boxes press OK and close. (Also make sure Internet Explorer is not in Offline Mode: File Work Offline).For Macintosh only:Select the Apple in the upper left corner.
Select System Preferences, then click on the Network icon. Select Ethernet, then click Advanced. Document your settings before you make any changes, as you may need to undo them.
Make sure all box’s are unchecked, then press OK and close.3. If both of those check out to be fine, you will need to return to the Server computer and check to make sure all the Rosetta Stone Services are up and running. For Windows only:. Run the following command on your server: services.msc.
This will bring up your services window. Scroll down to the R’s. You should have between 7 and 8 services that start with Rosetta Stone. Check to make sure that all of the services are marked as started and set to automatic. If any service is not started, try starting it manually, wait approximately 30 seconds, then proceed to the next step. Launch the Rosetta Stone Network Version 3 application to see if your issue has been resolved.For Macintosh only:. First, try rebooting your server.
If this does not resolve your issue, proceed to step 2. Start your Mac Terminal by going to the following location: MAC: Finder Applications Utilities Terminal. Enter the following command: sudo SystemStarter start. It will then ask you for the password for the local admin login.
This will start all the installed services on the Mac. Launch the Rosetta Stone Network Version 3 application to see if your issue has been resolved.If the solution above does not resolve your issue, please be advised that the Rosetta Stone Network Version 3 software is no longer supported by Rosetta Stone. For more information, please review our support policy notification at the following link. Experiencing the 8114/7112 error at the same time signifies a general disconnection.1. Check that the IP address or Host Name in the service field for the Network application is correct.
If you are using a host name, try entering in the IP address of your server, and vice versa if you are using an IP address to see if you get a different result. If this is a Single Station installation, try using the IP address: 127.0.0.1. If this does not resolve your issue, try step 2.2.
Run the “ping” command to the server ip address to see if communication can be established. Windows: Start Run cmd Enter: ping ‘ip address of server’ EXAMPLE: ping 10.40.66.10.
MAC: Finder Applications Utilities Double Click the ‘Terminal’ Enter: ping ‘ip address of server’. If the ping command verifies connectivity, but the issue persists, you will need to return to the Server computer to make sure all the Rosetta Stone Services are up and running.For Windows Only:. Run the following command on your server: services.msc. This will bring up your services window. Scroll down to the R’s. You should have between 7 and 8 services that start with Rosetta Stone. Check to make sure that all of the services are marked as started and set to automatic.
If any service is not started, try starting it manually, wait about 30 seconds, then proceed to the next step. Launch the Rosetta Stone Network Version 3 application to see if your issue has been resolved.For Macintosh Only:.
First, try rebooting your server. If this does not resolve your issue, proceed to step 2. Start your Mac Terminal by going to the following location: MAC: Finder Applications Utilities Terminal. Enter the following command: sudo SystemStarter start. It will then ask you for the password for the local admin login. This will start all the installed services on the Mac. Launch the Rosetta Stone Network Version 3 application to see if your issue has been resolved.If the solution above does not resolve your issue, please be advised that the Rosetta Stone Network V3 software is no longer supported by Rosetta Stone.
For more information, please review our support policy notification at the following link.
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